Customers who are not satisfied with an insurance contract entered into with or a service provided to them in the Seesam insurance company have the right to file a written complaint about it with the company. Complaints can be filed in the offices of Seesam, by regular mail (Maakri 19/1, 10145 Tallinn), by e-mail (seesam@seesam.ee) or by filling in the adjacent online form.

All complaints will be reviewed by Seesam and a response will be sent within 15 days following receipt of the complaint. The period for processing a complaint may be extended up to 30 days, if this is related to the need to submit supporting documents validating the circumstances referred to in the complaint. After the complaint has been processed, a written response shall be sent to the complainant, to the address marked by the complainant as his or her contact address.

In case of disputes, the client has the right to contact the Consumer Disputes Committee operating at the Estonian Consumer Protection Board, the Conciliation Body operating at the Estonian Insurance Association, the Traffic Insurance Conciliation Body operating at the Estonian Traffic Insurance Fund or a court.