• Try to limit any further loss and asset damage. Save what can be saved!
• Notify Seesam about what happened as soon as possible and follow the instructions provided by Seesam.
• Fill in the Household Property Insurance Loss Adjustment Form,  append a list of damaged property and a letter of explanation describing what happened. Preserve the remains of the assets for which you are seeking indemnification.
• Keep the remains of the types of assets or which you are looking to receive an indemnity.
• Preserve the scene of damage in an untouched state until a representative from Seesam has inspected it.

Fire

• If necessary, evacuate the people or administer first aid to the casualty or casualties.
• Start fighting the fire with the basic fire extinguishing equipment.
• If you are unable to gain control of the fire, call the fire department. To do so, call the emergency centre at the emergency number 112.
• Guide the firefighters and help them to quickly find the location of the fire.

Break-in, robbery, vandalism

• Notify the police of the incident. To do so, call 112.

Water damage

• Shut off water.
• If you are unable to do so, call for assistance. Call the building’s custodian, their emergency team, or call a 24 hour plumber.
• If it is possible that the water damage may reach a neighbour, then notify that neighbour.
• Immediately begin clean-up and drying works and protect your assets from any further possible damage (more to another room, cover with plastic, etc.).

Liability insurance

• Immediately notify Seesam about the damage - as soon as you have reason to believe that you have caused damage to a third party.
• Fix the circumstances surrounding the damage (take pictures, copy down the contact information or explanations of witnesses).
• Work with Seesam in determining the amount of loss and assessing the liability of the policyholder.
• Remember that without Seesam’s approval any promises or agreements are not binding upon Seesam.